Who We Are

ralpromivex operates as a financial education platform based in Australia. We're committed to helping people understand personal finance better through practical courses and resources. This policy explains how we collect, use, and protect your information when you visit our website or use our services.

When we say "we," "us," or "our," we're referring to ralpromivex. When we say "you" or "your," we mean anyone who visits our website, uses our services, or interacts with us in any way.

Information We Collect

Information You Give Us

We collect information when you voluntarily provide it to us. This happens when you:

• Fill out contact forms or enquiry forms
• Sign up for our newsletter or course updates
• Register for our learning programs
• Send us emails or call our support line
• Leave feedback or reviews

The information you might provide includes your name, email address, phone number, and any messages or questions you send us.

Information We Collect Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Your IP address and general location
• Browser type and version
• Pages you visit and how long you stay
• How you found our website
• Device information like screen size and operating system

How We Use Your Information

We use your information for legitimate business purposes that help us serve you better:

Communication and Support

• Respond to your questions and provide customer support
• Send you information about courses you've expressed interest in
• Update you about changes to our services or policies
• Follow up on your course applications or registrations

Service Improvement

• Understand how people use our website to make it better
• Develop new educational content based on what our audience needs
• Fix technical problems and improve site performance
• Analyse trends to create more helpful resources

Legal and Business Operations

• Comply with Australian privacy laws and regulations
• Protect against fraud and maintain security
• Maintain accurate records for business purposes

Information Sharing

We don't sell your personal information to third parties. However, we do share information in these specific situations:

Service Providers

We work with trusted companies that help us operate our business, such as:

• Email service providers for sending newsletters and course information
• Web hosting companies that keep our website running
• Analytics services that help us understand website usage
• Payment processors for handling course fees (when applicable)

These companies can only use your information to provide services to us and must protect it according to our standards.

Legal Requirements

We may share information if required by Australian law, court orders, or to protect our legal rights and the safety of our users.

Business Changes

If ralpromivex is sold or merged with another company, your information may be transferred as part of that transaction, but the new owner would need to honour this privacy policy.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have several important rights:

Access and Correction

You can request to see what personal information we hold about you and ask us to correct it if it's wrong or out of date. We'll respond to these requests within 30 days.

Withdrawal of Consent

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us directly. You can also ask us to stop using your information for certain purposes.

Deletion

In some circumstances, you can ask us to delete your personal information. We'll honour these requests unless we have a legitimate reason to keep the information, such as legal requirements.

Complaints

If you're concerned about how we've handled your information, you can lodge a complaint with us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Data Security and Storage

How We Protect Your Information

We take data security seriously and use industry-standard measures to protect your information:

• Secure servers with encryption for data transmission
• Regular security updates and monitoring
• Limited access to personal information on a need-to-know basis
• Secure backup systems and data recovery procedures

Data Retention

We keep your information only as long as necessary for the purposes we collected it:

• Contact form enquiries: 2 years from last contact
• Newsletter subscriptions: Until you unsubscribe
• Course registrations: 7 years for educational records
• Website analytics: 26 months (anonymised after 14 months)

International Data Transfers

Some of our service providers may store or process data outside Australia. When this happens, we ensure they provide adequate protection for your information through contractual agreements and privacy safeguards.

Cookies and Website Technology

Our website uses cookies and similar technologies to function properly and provide you with a better experience.

Essential Cookies

These are necessary for our website to work correctly. They help with security, remember your preferences, and enable basic functionality.

Analytics Cookies

We use these to understand how visitors use our website, which pages are most popular, and where we can make improvements. This data is anonymised and helps us create better content.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies might affect how our website works for you.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If you're a parent and believe we've collected information about your child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email (if we have your email address) or by posting a notice on our website.

We encourage you to review this policy periodically. The "Effective Date" at the top of this page shows when it was last updated.